Location: On site at Knoxville, TN., Memphis, TN., or New Orleans, LA.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Process Review Specialist supports multiple business lines by providing a comprehensive assessment of Operations processes in an effort to identify gaps and potential risks, focusing on performance improvement and incident prevention. The ideal candidate is very detail oriented and views their work as their self-portrait. The Process Analyst possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure.
We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.
Essential Duties and Responsibilities:
- Exercises a wide range of decision-making control when presented with multi-faceted factors; ability to identify, resolve and escalate problems in collaboration with stakeholders
- Assists in the design of new and/or expanded reviews; conduct research as needed and perform testing of proposed procedures for Operations to include but not limited to:
- New hire on-boarding
- Validation that new and/or modified procedures are working as designed post implementation
- Business Systems
- Third Party Vendors
- Merger and Acquisition activity
- Documents testing performed and results achieved
- Drafts reports to communicate potential issues/gaps in processes. Discuss findings with business line management; to include developing an action plan that will satisfactorily address any issues noted.
- Communicates and collaborates with Operations partners to ensure necessary processes and/or procedures are documented to support action plans developed.
- Business Line Management
- Business System Managers
- Procedure Developers
- Third Party Vendors
- Monitors and assists in the resolution of issues
- Coordinates/assists Operations business lines with exam coordination (Internal/External)
- Professional, respectful and timely communications within working team, business line partners and cross functional departments.
- Maintains a commitment to continuous learning, developing knowledge, and skills to competently and efficiently complete assignments
- Assists the Process Review Manager in maintaining an effective testing program:
- Identifies and reports testing that needs to be expanded to support business line updates
- Escalates gaps in processes as identified
- Recommendations to improve documented Policy and Procedure
- Recommendations of alternative approaches in testing that would promote “preventative” vs. “detective”.
- Ensures timely completion of testing while producing quality work; performs complex reviews with no/minimal guidance
- Participates in special projects as assigned
- Communicates progress and impact to future testing to team; ensuring planning for validation is included.
Skills:
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal customers
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
- Excellent organizational and customer service skills
Abilities:
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given.
Education and/or Work Experience Requirements:
- Experience/working knowledge of multiple business lines supported; strong familiarity with deposit and loan products preferred
- Experience in reporting/data analysis a plus
- High School diploma required; degree preferred, or equivalent experience/working knowledge of multiple business lines supported
Physical Requirements:
- Basic keyboarding or other repetitive motions
- Lifting/pushing objects
- Must be able to talk, listen and speak clearly on telephone
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Hours:
- Monday - Friday
- 9:00 AM - 5:00 PM
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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YouTubeEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
