Our financial services client in Charlotte, NC is looking for a Director of Product Management to lead the Servicing team within their Credit Cards division. This role will be overseeing customer experiences including payments, rewards, and account management within the mobile app and other digital touchpoints, partnering directly with the Head of Credit Cards to direct the strategic vision and roadmap of these product offerings. This is a full-time, salaried position that will be onsite 2-3 days per week.
To be considered for this role you MUST have:
-Experience overseeing financial consumer products
-Mobile app experience
-Experience managing a team
-Familiarity with a Product Operating Model and the OKR framework
-Willingness to be hands-on throughout the product lifecycle
Director of Product Management Responsibilities:
- Lead the Servicing team, overseeing credit card experiences such as payments, rewards, and account management
- Work hand-in-hand with the Managing Director of Cards on all long-term strategies and product innovations
- Identify and drive strategic initiatives, staying on top of market trends and customer expectations, and bringing unique solutions to business challenges.
- Partner closely with cross-functional team members across design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.
- Lead and mentor a team of 5,helping them grow in day-to-day product management practices, fostering a culture of continuous improvement and innovation.
- Manage relationships with external vendors, fostering collaboration that leads to smooth integration and implementations.
- Communicate status updates, strategic risks, key dependencies, progress against objectives, and wins to the team and leadership, serving as a critical voice to clarify strategy and amplify work.
Director of Product Management Requirements:
- Minimum of 10 years experience working on financial digital consumer products; experience in financial services a must.
- Minimum of 4 years in a leadership role
- Demonstrated success in launching or running new products or experiences, with a relentless pursuit of execution details.
- Experience creating a product vision and strategy and aligning it across cross-functional teams.
- Familiarity with a Product Operating Model and the OKR framework.
- Strong written and verbal communication skills, with the ability to present at an executive level.
- Demonstrated ability to autonomously solve complex problems and carry solutions end-to-end.
- Extensive hands-on experience across the digital product development process: problem mapping, problem definition, exploration, requirements documentation, etc.
- Strong sense of ownership and accountability for the domain.
- Experience and passion for developing product managers.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
zach.ryan@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : ZR2-1852488 -- in the email subject line for your application to be considered.***
Zach Ryan - Lead Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 05/09/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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