CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Project Portfolio Demand Coordinator! Join us and support CSAA IG in achieving our goals. 
Your Role: This role is a critical member of the portfolio management office, acting as the primary point of contact for all incoming requests to our portfolio management office. Working with a variety of individuals from across the organization, this role will support stakeholders in submitting accurate requests, support the intake review process, and maintain an accurate backlog.
Your work:
• Facilitate the demand intake process by capturing, assessing, and prioritizing demand requests
• Acts as the primary point of contact for all incoming requests from across the organization into our portfolio management office.
• Support stakeholders in refining and clarifying demand requests to enhance decision-making
• Work with the business workstreams to ensure demand requests have a clear business value proposition and align with CSAA strategy and budgetary constraints
• Assist in portfolio governance risk assessments to ensure the right risks have been evaluated for the right complexity of requests
• Support intake review meetings, preparing reports and dashboards for leadership
• Maintain and coordinate the backlog of the demand pipeline.
• Provide regular updates to leadership and business units on demand and portfolio status
• Coordinate efforts across the workstreams to align schedules and fulfillment of business demands
• Support requests through applicable governing bodies as appropriate
• Identify areas for process automation and efficiency improvements in demand
Required Experience, Education and Skills 
• Typically requires 4 years related professional experience; 4 year college degree or combination of education and work experience.
• Excellent critical thinking and problem solving skills
• Strong written and oral communication
• Understanding of intake and project lifecycle processes
• Able to work well with stakeholders at all levels, up to executives
• Ability to work and collaborate across diverse teams
• Exposure to working with portfolio management tools (e.g., ServiceNow, Jira)
• Ability to support change and impart value within an organization
• Able to anticipate business needs, assess risks, and prioritize demands effectively
• You have excellent critical thinking, problem solving, communication, and stakeholder management skills
What would make us excited about you? 
• 2 years Six Sigma, process reengineering or process improvement experience desired
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) 
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) 
• Travels as needed for role, including divisional / team meetings and other in-person meetings 
• Fulfills business needs, which may include investing extra time, helping other teams, etc 
CSAA IG Careers  At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. 
Join us if you... 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 
• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation. 
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits) 
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.  
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com). 
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. 
CSAA Insurance Group is an equal opportunity employer. 
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