Who We Are

This is a temporary role starting as soon as possible through mid September

You are a key member of the Office Experience team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the "Chief of First Impressions".In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.

You're good at:

• Demonstrating critical thinking and interpersonal skills in an environment that requires juggling competing priorities among a variety of stakeholders

• Setting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception desk

• Being a focal point of contact for the office and being able to direct and facilitate internal and external inquiries related to the office

• Coordinating catering for small and large groups, including researching catering options, developing relationships with caterers and vendors, and setting up and tearing down food and beverages for numerous meetings and events

• Flexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired resultss

What You'll Do

• Greet and assist employees, clients, and visitors, ensuring a seamless and welcoming experience
• Monitor visitor access, manage security badge distribution, and maintain guest lists
• Reinforce security and access protocols, liaise with building management and security team
• Respond to inquiries, provide guidance on navigating the space, and facilitate office and room booking requests
• Support catering coordination, setting up/breaking down food and beverages for meetings, events, and office lunch
• Manage office supplies and mail distribution, escalating maintenance and IT issues as necessary
• Provide additional on-site support during key meetings and internal events
• Support maintenance of office common areas, pantries, and meeting spaces
• Perform additional projects or tasks as assigned or required

What You'll Bring

• Openness and receptiveness to meeting new people - culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride

• High emotional intelligence and ability to control emotions, remain patient, and maintain service-oriented behaviour while working efficiently in stressful situations

• 1 - 3 years of experience in a professional environment - concierge experience in a hospitality setting preferred

• Strong organizational and process management skills and are comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment

• Ability to spend significant time walking and standing and to lift packages and equipment up to 30lbs.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration, and networking with our colleagues.

Compensation Information: The compensation for this role is $30/hour

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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