Description

This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site. 

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Senior Associate Director, Medical Customer Facing Excellence (MCFE) will support the Director, Medical Customer Facing Excellence to ensure the effective and timely development and execution of the overall MCFE Excellence strategy. Under the general direction of the Director, MCFE, this individual will lead projects and initiatives across MCFE with a focus on areas that enable customer facing teams (CFT) to execute on annual priorities and core job functions. This includes core areas of systems, processes, people development, training, communications, scientific insight capture, insight analysis and reporting, and CFT impact measurement with a focus on supporting Early and Strategic Engagement.

The SR AD, MCFE will lead priority projects for the Medical Excellence pillar by coordinating enabling function support to ensure delivering on the objectives within the agreed timelines and ensure that resource allocation aligns with CDMA priorities. In addition, this individual will proactively identify areas of need or improvement, align with leadership and work to deliver solutions.

Duties & Responsibilities

PEOPLE LEADERSHIP:

• Responsible for leading MCFE personnel who may be aligned to multiple sub-pillars and/or may be customer facing team members.
• Continuously develops and coaches to improve MCFE personnel's competencies and skills.
• Ensures accountability for MCFE team performance.
• Demonstrated ability to recruit and mentor top talent.

INFLUENCING:

• Drives support and accountability from cross-functional partners, both local and global.
• Ensures the unique needs of Medical CFTs are accurately communicated and organizational solutions, including platforms and processes, are purposefully implemented.

PEOPLE DEVELOPMENT:

• Responsible for coordination of CFT new hire on-boarding, roster management and system alignment, new hire and ongoing training, voice of CFT in large format meetings, and cross functional communication strategy and implementation.

SYSTEM MANAGEMENT:

• Responsible for various software platforms including CRM, INCAP, Remote Engagement, Content to Customer, etc.
• Ensures these are configured properly for Medical CFT needs.
• Knowledgeable regarding novel platforms within and outside of the organization.

ANALYTICS:

• Uses data to drive decisions within the function and contributes data and analysis to enable a data driven approach across CDMA; This includes CFT activity and impact visualizations/reports, insight analysis, insight to action process and coordination, and dashboard management.
• Knowledgeable regarding industry trends related to Medical Affairs impact, CFT metrics, and benchmarking.
• Fluent in emerging technologies that support analytics including the use of large language models.

SUPPORT:

• Serves as point of contact and problem solver for Medical CFTs.
• Whether through their innate knowledge of systems and processes or their ability to marshal enabling function support, reduces barriers and frustrations for the CFTs.

INNOVATION:

• Identifies novel solutions to complex problems through existing knowledge of and networking within CDMA, OneHP, OneTeam, OneMedicine and a robust understanding of emerging capabilities within the pharma services space.
• Brings these solutions forward in a collaborative manner, engaging relevant stakeholders throughout the process.

Requirements

• Bachelor's Degree from an accredited institution and six (6) years of experience in the Pharma Industry in customer facing roles and/or operations.
• Master's Degree from an accredited institution and three (3) years of experience in the Pharma Industry in customer facing roles and/or operations.
• Strong oral/written communications to broad, disparate audiences.
• Strong job knowledge in Medical Affairs, Field Based Medicine, and the US Compliance landscape.
• Understanding and experience in technology platforms and systems.
• Understanding and experience in digital delivery of information and/or engagement based on customer preference.
• Ability to network outside of the organization to discover new ideas and new ways of bringing value to BIPI through the FBM function.
• Deep understanding of the MSL and AMA roles, the relationship between FBM and internal/external partners, emerging technology supportive of the FBM function, and the dynamics of FBM within the current pharmaceutical regulatory environment.
• Prior experience working in / across multiple functions.
• Proven track record of teamwork, leadership, timely decision making and results orientation in meeting business objectives.
• Leadership and project management competencies.
• Excellent interpersonal and communication skills (both written and oral).
• Demonstrated success in large-scale cross-functional initiatives.
• Demonstrated ability to achieve results in a highly matrixed organization.
• Ability to understand the competitive environment and translate opportunities into business actions.
• This position may be field based and will require travel of upwards of 25%.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Compensation Data: 

This position offers a base salary typically between ($170,000) and ($269,000).  The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.