Job Summary
Responsible for supervising Hub or Spoke Warehouse employees. Coordinates and maintains all activities within the Hub or Spoke Warehouse and Customer Premise Equipment (CPE) functions. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.Job Description
Core Responsibilities
- Supervises, hires, trains and provides orientation to staff.
- Interfaces with the customers, suppliers and other departments to ensure approved material is available to spoke personnel. Ensures that all Requests for Purchase Orders (RPOs) are properly completed and forwarded to Purchasing for processing. Works with Hub or Spoke Warehouse Manager on coordination of inventory storage, turnover and receipt/shipment of materials.
- Monitors daily cycle count for inventory accuracy and system-to-system transfers. Prepares and supervises monthly CPE physical count and reconciliation, annual serial-to-serial CPE inventory and Warehouse Plant Material. Provides ongoing feedback to the Hub Warehouse Manager, monitors all CPE activity for the area and deliveries from vendors.
- Provides field and office support using internal databases and troubleshooting tools. Works with internal customers to resolve concerns, research issues and work with other departments/vendors to develop solutions.
- Maintains non-Oracle Spoke inventory file and reviews items for physical movement. Items with no history will be identified as excess and disposed of in accordance with company guidelines .
- Responsible for conducting and documenting monthly Safety Training classes for all assigned employees within their area of responsibility.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Supervision; Troubleshooting; People Management; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
