CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Manager, Software Engineering. Join us and support CSAA IG in achieving our goals!
Your Role: This position is crucial to the Digital Engineering Leadership Team, focusing on defining, building, and supporting our cutting-edge web and mobile presence in a fast-paced environment. The individual will provide technical leadership, build and lead a high-performing team, and drive the development and growth of consumer and agent-facing digital platforms.
Your work:

• Leads multiple Agile teams comprised of highly-skilled Engineers in the analysis, design, development and testing of digital applications.

• Ensures that technical solutions are aligned with CSAA's Enterprise Architecture strategy, and that systems are built for uninterrupted availability, future extensibility, and low-maintenance support.

• Ensures that rigorous technical and quality standards are understood and implemented throughout the software development lifecycle.

• Effectively leads complicated priorities and ensures that all project and department landmarks are met within the approved timeline and budget.

• Works with Engineering teams to identify technical and program risks and define plans for risk mitigation.

• Develops and maintains strong working relationships with key business stakeholders.

• Stays current on the latest software development methodologies, trends and techniques, and orchestrates improvements that support efficient, quality application development.

• Proactively identifies gaps and introduces process improvements that help the broader organization become more efficient.

• Oversees and participates in all phases of the Software Development Life Cycle (SDLC).

• Ensures that software delivery meets agreed-to service levels. Diagnoses delivery problems to identify actions required to maintain or improve levels of service.

• Identifies, selects and develops strong relationships with vendors in order to drive Digital Roadmap capabilities.

• Hires, onboards, coaches and mentors direct reports and creates an engaged, productive partnership environment.

• Leads by example and develops a culture of personal and mutual accountability.

• Demonstrates a deep understanding of end-user and stakeholder needs and leverages this insight to make and influence strategic technology decisions.

• Ensures that Engineers are suitably trained and well-equipped to perform all job functions, and sets clear performance expectations.

• Accountable for ensuring the effective utilization of available resources and a cooperative, team environment.

• Participates in setting long-term strategic direction and establishing operational policies for the Digital Organization.

• Works with leaders and members from other IT departments in order to coordinate technology services and products that enhance the delivery and implementation of the technology strategy.

• Manages several large and sophisticated programs or projects concurrently, and identifies dependencies relative to other initiatives within the enterprise.

• Plans and leads budgets, forecasts, projects and associated staffing requirements.

• Makes recommendations to business partners and serves as an advisor on technology opportunities. Provides implementation guidance while considering priority and available resources.

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Required Experience, Education and Skills

• Bachelor's degree in computer science or related field, or comparable experience

• 8+ years' experience in software development.

• Consistent record to build and grow high-performing teams.

• Strong project management, consulting, negotiation, and customer service skills.

• Must be a principled, process-oriented Manager able to lead implementation of standard methodology controls and processes.

• Must be a highly organized and results-oriented individual capable of providing technical leadership within and across the organization.

• Ability to communicate sophisticated ideas and solutions to both technical and non-technical audiences.

• Strong interpersonal skills, with demonstrated ability to form strong partnerships with business counterparts.

• Experience with Agile tools such as Jira and Confluence.

• Experience building and leading partners; responsible for ensuring stakeholders and leadership are well-informed of pertinent issues, concerns or challenges.

• Experience supporting multiple sophisticated systems with significant integration points and external third-party systems through APIs.

• Demonstrated skill in communicating/selling technical solutions to senior management.

• Ability to manage executive-level internal and external relationships.

• Experience with highly transactional account and payment-related websites

What would make us excited about you?

• 5+ years of previous people management experience preferred.

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues

• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)

• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, forming relationships with team members, etc.)

• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture

• Demonstrates a company ownership mentality, thinking beyond boundaries of their own area

• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits)  
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com) .
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
 
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. 
 
Must have authorization to work indefinitely in the US.  
 
Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska.
 
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