Job Summary
We are seeking a dynamic and experienced Manager of Sales Performance Management to lead a team of Software Development Engineers responsible for developing, implementing, and supporting sales compensation programs on the SAP Callidus Commissions platform. This role is critical in ensuring accurate, timely, and efficient compensation processing for payees while driving process improvements and system enhancements. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget. The ideal candidate for this role must combine deep sales compensation expertise with technical leadership and business acumen to support SAP Sales Commissions and the goal-setting platform. They should be adept at managing diverse teams (technical and functional, onshore and offshore), leading system integrations, and optimizing incentive plans to align with company goals.Job Description
Skills and experience needed for a Manager of a Sales Performance Management (SPM) Team supporting an SAP Sales Commissions compensation platform and goal-setting platform. Given the complexity of sales compensation, the role requires technical expertise, leadership, and business acumen to manage a diverse team effectively.
1. Leadership & Team Management Skills
- People Management - Experience managing a diverse team of technical engineers, developers, architects, solution designers, and QE test engineers, including onshore and offshore resources (employees and contractors).
- Cross-Functional Leadership - Ability to coordinate across IT, Sales, Finance, and HR to develop and implement compensation plans in alignment with business compensation requirements.
- Stakeholder Communication - Ability to translate complex technical concepts into business-friendly language for executive leadership and cross-functional teams.
- Resource Planning & Allocation - Experience balancing workloads across multiple time zones and optimizing resource utilization between employees and contractors.
- Performance Management & Coaching - Capability to mentor technical and functional teams, fostering growth and continuous learning.
2. Sales Compensation & Business Acumen
- Deep Expertise in Sales Performance Management (SPM) - Strong knowledge of sales compensation structures, quotas, attainment, incentive plans, and adjustments for complex commission models.
- SAP Sales Commissions (SAP CallidusCloud) Expertise - In-depth experience with SAP's commissions engine, including rule configuration, workflows, data models, and troubleshooting issues.
- Goal Setting & Performance Tracking - Understanding of goal-setting methodologies, including sales target allocation, quota management, and performance tracking.
- Complex Compensation Plan Design & Execution - Ability to design and support tiered commission structures, accelerators, charge backs, and anniversary bonuses in alignment with corporate objectives.
- Regulatory Compliance & Auditing - Familiarity with SOX compliance, GDPR, ASC 606 revenue recognition rules, and audit requirements for commission payouts.
3. Technical & Integration Expertise
- SAP Sales Commissions (Callidus) - Hands-on experience with plan modeling, plan development, rule writing, payout calculations, and data processing within SAP Commissions.
- Sales & Finance System Integrations - Understanding of end-to-end data flows between SAP Commissions and CRM systems, ERP (Oracle Fusion), HRMS (Workday), and Payroll systems.
- API & Data Integration Expertise - Familiarity with ETL tools, APIs, middleware and data lakes to support compensation reporting and real-time data processing.
- Database & Data Analytics Skills - Proficiency in SQL, data modeling, and business intelligence (BI) tools like Power BI, Tableau, SAP Business Objects, or SAP Analytics Cloud for commission dashboards and analytics.
- Automation & Process Optimization - Experience automating comp plan administration, dispute resolution, and payout approvals using workflow automation and job scheduling tools.
4. Solution Architecture & SDLC Governance
- Solution Architecture Leadership - Ability to define technical roadmaps, scalability strategies, and future enhancements for the SAP Sales Commissions platform.
- Software Development Lifecycle (SDLC) - Experience leading agile development, DevOps practices, and CI/CD pipelines for commission system enhancements.
- Testing & Quality Assurance - Strong background in test strategy development, UAT planning, and automation frameworks for commission processing validations.
- Change Management & Release Planning - Expertise in managing system upgrades, enhancements, and regression testing cycles.
5. Strategic Thinking & Business Partnership
- Sales Strategy Alignment - Ability to bridge the gap between IT and Sales Leadership to ensure sales incentives drive the right behaviors.
- Data-Driven Decision Making - Experience using analytics and predictive modeling to optimize incentive plans and forecast sales compensation costs.
- Process Improvement & Best Practices - Ability to implement industry best practices for compensation governance, payout accuracy, and reporting transparency.
Preferred Qualifications
- 10+ years of experience in Sales Performance Management, Sales Compensation, or IT leadership roles.
- 5+ years of experience managing mixed teams (employees, contractors, offshore, and onshore).
- Experience implementing and or managing SAP Commissions (CallidusCloud) or other enterprise SPM platforms.
- Background in Sales Performance Management with experience in SPM operations, software development, compensation plan solutioning and reporting & analytics development
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
SuccessFactors Incentive Management; Leadership; SAP Embedded Analytics; Sales Compensation Management; Software Development; Communication; Sales Incentive Compensation
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
