About us

Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we're thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you'll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.

At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organization, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as an Analyst, of Critical National Infrastructure to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Senior Quality Engineer. This is a hybrid position located in Waltham, MA.

Job Purpose

The Service Transition Lead role is required to provide governance of transitioning multiple projects into production, ensuring that the requirements to support are commensurate with business requirements and priorities. This includes ensuring that the new and changed services have a fully developed end to end support structure, including Processes, SLAs, KPls, Disaster Recovery and Business Continuity.

Key Accountabilities

* Provide Service assurance and quality governance checks
* Ensure new and changed Services have end to end support structure, including Processes, SLAs, KPls, resources, support models, DR, business continuity, knowledge transfer
* Ensure effective transition into production in compliance with the Service Transition Process for all new/changed services introduced via the IS Solution Delivery Framework
* Engage all relevant Service Delivery Stakeholders for each project
* Provide Service Transition deliverables, which are updated and maintained throughout the life of the project in preparation for handover to production
* Ensure appropriate resourcing, training, tooling, support and documentation is delivered to Service Delivery
* Ensure that any BAU documentation has been updated to reflect new/changed services
* Represent Service Delivery to define and implement service acceptance
* Ensure any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews
* Define and deliver end to end support model with all key stakeholders across multiple delivery organization
* Active involvement in Early Life Support activities and governance.
* Work in conjunction with Solution Delivery, Service Delivery and eco Partners.

Qualifications

* Bachelor degree in Information Systems or other related field in a quantitative or analytical discipline or equivalent job experience.
* 5+ years' experience that includes 2+ years' experience with reporting, metrics and KPIs

More Information

Salary

$102k- $120k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.