Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits              

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Scrum Trainer embeds agile principles and leads agile capability-building across the organization. In this role, you will build course curriculum and teach classes in a ‘train-the-trainer’ mode on scrum mastery, Product Ownership, being an agile team member, and so on. In addition, you will act as a Scrum agile coach for all roles across the organization’s scrum team.

Essential Duties and Responsibilities

• Agile Training, Onboarding & Train-the-Trainer
• Lead periodic classes for new Scrum Masters, Product Owners, and team members, embedding Scrum.org values and empiricism from day one.
• Build and scale internal coaching capacity through train-the-trainer initiatives and peer coaching networks. Encourage and guide peer coaches to ensure consistency of education with the curriculum.
• Evolve all training content through structured feedback, maturity assessments, and learning outcomes—covering Scrum, flow metrics, and tools.
• Coaching & Capability Building
• Coach Scrum Masters, Product Owners, and Developers in professional Scrum practices, role clarity, and team accountability.
• Enable high-performing scrum (PO, Scrum Master, Developers) by reinforcing shared responsibility and clarity of purpose.
• Support teams in improving Scrum events, backlog management, team norms, and technical excellence.
• Promote communities of practice for agile roles and delivery excellence.
• Flow and Performance Optimization
• Implement and coach teams on flow-based metrics: throughput, flow time, WIP, flow load, and efficiency.
• Support Product Owners in continuous planning practices to ensure backlogs are actionable and 3+ sprints ahead.
• Reinforce outcome-focused delivery through OKRs, forecasting, and measurable sprint goals.
• Organizational Change and Agile Transformation
• Lead agile transformation initiatives across Product, Engineering, Infrastructure/Ops, and Governance domains.
• Coach leaders on the agile mindset, prioritization, decentralization, and servant leadership.
• Foster shared accountability between Business Product (“what”) and Technology Product (“how”) functions.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements:  Less than 25%

Education

Minimum 4 Year / Bachelors Degree     

Preferred: Certifications from Scrum.org (e.g., PSM II/III, PSPO, PAL)

Experience

Minimum 7 Years of Agile training roles across complex, multi-team organizations.

Knowledge, Skills, and Abilities

• Proven ownership of enterprise-level agile training and onboarding programs.
• Expertise in Scrum
• Strong Jira/Confluence proficiency and command of Agile health metrics (e.g., cycle time, velocity, WIP).
• Experience integrating agile delivery with portfolio governance, triage, and cross-functional planning processes.
• Experience managing agile enablement across multiple delivery types—KTLO, enhancements, greenfield builds.
• Background in DevOps, SRE, or automation initiatives within product-focused teams.
• Familiarity with agile maturity models and frameworks for assessing team capability.
• Empathetic Communicator – Listens actively and builds trust across teams and leaders.
• Servant Leader – Uplifts others by creating the conditions for ownership and growth.
• Change Catalyst – Drives systemic improvement through influence and hands-on coaching.
• Iterative Builder – Evolves frameworks, training, and enablement content through rapid feedback loops.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

 Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.