JOB TITLE: Remote Bilingual Call Center Support
JOB LOCATION: Remote
WAGE RANGE*: $15hr to $18hr
JOB NUMBER: 24-01185

REQUIRED EXPERIENCE:

2+ year of call center experience
Spanish

JOB DESCRIPTION

Essential Responsibilities :

Answer incoming phone lines
Follow guidelines dictated in quality program for each call.
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
Ensure correct information is communicated in each interaction.
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met

Knowledge, Skills and Abilities:

Ability to demonstrate customer service skills.
Ability to use and decipher file details
Ability to us de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files.
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
Ability to demonstrate good keyboard skills.
Ability to maintain patient confidentiality.
Ability to work independently, under pressure and within, restricted timeframes.
Ability to adapt and thrive in a changing environment.
Ability to manage time effectively.
Ability to demonstrate a strong knowledge of customer service principles and practices.

Minimum Education:

High School Diploma or GED required
Additional education is preferred

Minimum Work Experience

2+ year of call center experience
Demonstrate customer service skills is required
Able to function between two departments incoming calls

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.