Job Summary
Our Xfinity Wireless network team is looking for a professionalMobile Wireless Network Operator withprofoundskillsinE2Edata and voice call architecture, operations, and management of OSS/BSS functions to join our continued growth. The ideal candidatepossesses knowledgeofKPI analysis, incident management, and dashboarddevelopment,complementedbytechnical capabilitiesindevelopingsensors andapplyingmachine learning models for proactiveanalysis ofnetworkissues.Job Description
Thisisan opportunity to work on the cutting edge of mobile network operations, applying both technical and analytical skills to enhance network performance and customer experience.
This role is based in the Comcast Technology Center in downtown Philadelphia, PA. It is not eligible for remote/virtual employment.
Key Responsibilities:
Network Operations & Architecture
- Operate, maintain, and optimize the mobile wireless network, focusing on E2E data and voice call architecture.
- OperateandmanageOSS/BSS functionstoensuresmoothnetwork operations.
- Good working knowledge of OSS/BSS, including but not limited to provisioning gateways, eSIM/SIM provisioning servers, entitlement services and other service assurance functions
- KPI Analysis & Proactive Analytics
Analyze network KPIsfortrending,extractingactionable insights, andconductingproactive network management.
- Designand refine meaningful KPIs from network metricsforimprovingmonitoring and predictive analytics.
Dashboard Creation & Network Monitoring
- Design and maintainthedashboardsthatmonitor network health by collecting metrics from various network elements.
- Real-time visibilityofnetwork performance to support quick decision-makingonissuesat hand. Incident Management & Troubleshooting
Utilizeincident management tools,suchasServiceNow,to track, manage, and resolve network incidents.
- Investigate network issuesthroughloganalysisandrootcauseinferenceusingadvancedskills introubleshootingto maintain highreliability of thenetwork.
Sensor Development & Data Collection
- Develop anddeploysensorsin Python or Golang thatcollect data fromvariousinternal and external applications.
- Leveragesensors to improve datagatheringwith greateraccuracy andprovidedeeper insight intonetwork performance.
Predictive Analytics & Machine Learning
- Design, train, and deploy machine learning modelsanalyzingissues in thenetworkforimprovingwireless experience.
- Utilizethemodelsdevelopedfordeeproot-cause analysis, issue prediction, andimprovement incustomer experience.
Requirements:
- Technical expertise: Proficientin E2E data and voice call architecture, OSS/BSS operations, network KPIs, and incident managementtoolinglike ServiceNow.
- DevSkills:SensordevelopmentandbuildingdataextractionforthenetworkinPythonorGo.
- Analytical Skills: Strong background in Network Troubleshooting, Log Analysis, and RootCause Investigation.
- Data Analysis & Machine Learning:Createandtrainmodelsthatanalyzeissues within thenetworkandwork toimprove wireless user experience.
- Experience indashboardingandvisualizationin building and maintaining dashboards to visualize network health and key metrics.
- Good exposure in developing secure End to End architecture in public cloud infrastructure
Preferred Qualifications
- Experience in a wireless networkanddeep understanding of network functions and their metrics.
- Good understanding of Kubernetes (Managed or Self-hosted) is an added advantage
- Machine learningtoolandframeworkexperiencetodrivepredictive analyticsintonetwork operations.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Mobile Telecommunications; Technical Solutions; ServiceNow Platform; Troubleshooting
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
