Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
At Workday, our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests.About the Role
In this role, you will be the first point of contact when both our internal and external customers visit the Workday Customer Experience Center. The person in this role will wear many hats while running day-to-day activities, and keep the center and all events running smoothly. You will interact with all levels of Workday employees and customer guests: C-suite, VP's, Engineers, Product Managers, account executives, etc.
Responsible for all logistics related to executive briefings and other events (i.e., catering, badges, name cards, room set-up, A/V, agendas, printing, restaurant reservations, transportation needs, etc).
Manage the calendar for the center and schedule all briefings and event requests.
Staff the CXC front desk in 6110 (or 6130 as needed) to be available for any guests in the center.
Work closely and maintain relationships with other individuals, departments and vendors that support briefing operations (Facilities, IT, Security, Catering and other outside vendors).
Provide support to the briefing engagement managers on the team wherever needed - this may mean scheduling/calendaring support, creation of Google folders/documents, follow-up post-event, etc.
Learn how to operate and be comfortable assisting with A/V equipment and basic troubleshooting.
Handle the distribution and collection of the engagement surveys as well as entering feedback data and sending results to the Briefing Engagement Managers and Account Executives.
Coordinate catering for all engagements/events, including the setup/breakdown and cleanup in conjunction with the onsite catering team. Also manage all catering procurement details (coordination of delivery, collection of receipts, and billing information).
Provide concierge-style service to all customers and guests. Meet and greet customers as they arrive and escort them to their assigned suite/room. Act as main contact throughout their day in the CXC for any needs that come up.
Order office supplies, customer gifts and other items as needed and maintain constant inventory.
Ensure the center meets high expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience. Work through the right teams or vendors to maintain this (janitorial, facilities, IT, etc.)
Initiate logistics calls with Account Executives/briefing hosts to discuss and/or educate them on their briefings' logistical requirements, restrictions, etc.
Be able to work a flexible schedule in order to support events that take place in the evening or early morning (advance notice is provided).
About You
Basic Qualifications
2 years of experience in a customer facing briefing center/ event and meeting planning coordination in a fast face pace environment.
Very strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously; time management skills are critical.
High attention to detail in all areas; ability to keep track of many details at once and make sure everything is of the highest quality.
Ability to work against deadlines and ensure all deliverables are ready in advance of every briefing, meeting or other event.
Very strong verbal and written communication skills in professional settings.
Advance Microsoft Office suite and Google suite.
Ability to be onsite in Pleasanton, CA is a must.
Other Qualifications
Ability to work independently with minimal supervision.
Ability to work in a fast-paced work environment; sometimes under pressure with many competing demands.
The highest level of customer service; an attitude of going above and beyond to make sure our employees and customers have the best experience when they visit the CXC.
Ability to anticipate the needs of the team and all guests.
Demonstrate ability to problem-solve and quickly activate solutions for any needs that arise.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
