Why you will love Coca-Cola UNITED?

About us:

Privately owned and operated with 100+ years of historical strength and stability
Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
Excellent Total Value Benefits Package to include:
Two weeks paid vacation within first year
Comprehensive Medical Preferred Provider Plan
Dental, vision, flex spending
Employee Assistance Program
Company paid life insurance ($50,000)
Additional optional insurance (accident, critical illness, universal life, home & auto)
Paid maternity & paternity leave
Paid holiday & sick time
401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
Competitive Compensation
Fast paced environment promotes a healthy lifestyle
For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details

Job Description

The IT Client Services 1-Service Desk and Ops position supports the IT Service Desk and Operations and reports to the Supervisor-IT Client Services in the Corporate IT Infrastructure and Operations Department.

What your day will look like:

This position will support the IT Service Desk - logging all user problems and act as first level support contact. This position will document, track, and monitor open IT Service Desk tickets assigned to them and to other IT personnel to ensure resolution in a timely manner
This position will be responsible for supporting CONA SAP system end users in their respective Regions or Divisions with day to day business operational procedures
This position will be responsible for supporting the CONA SAP daily and weekly closing procedures on a rotating basis, including all weekends and holidays. This includes supporting location closing procedures and corporate wide CONA day end close, which is critical to the successful daily Coca-Cola route distribution process. This will require the ability to work with little direct supervision and to make independent decisions quickly to respond to unanticipated problems
This position will also have duties relating to the Field Support Tablet replenishment process. Receiving, logging in, configuring and distributing Field Support Tablets in a timely manner
Ordering, configuring, support for users and Mobile Champions and recycling retired devices within the Field Support Mobile Telcom replenishment process
Performs appropriate duties as assigned by management

What you need to succeed:

Minimum of 18 years old
Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
Regular and prompt attendance is an essential function of the job
Ability to read, write and speak English
Ability to maintain a neat professional appearance within Company guidelines
Ability to maintain safety and security of Company assets
Ability to utilize all Company provided resources and technology
0-2 years’ Experience with the CCBCU IT Service Desk and/or ServiceNow preferred
Excellent problem-solving skills are required
Ability to work under aggressive deadlines and meet commitments
High school diploma or general education degree (GED); or 0-2 years related experience and/or training; or equivalent combination of education and experience
College Degree preferred
IT Service Desk experience preferred
Basic PC operations skills required
Proficient in Microsoft Office Suite
Must have excellent communications skills
Work effectively individually and as a part of the IT team
Must have strong work ethic
Must be dependable and self-motivated • Must be willing to learn new technologies and skills

Physical Requirements

Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

(X) None = 0% (0 hrs)

(L) Limited = 1% (1 hr)

(O) Occasionally = 2%-25% (1-2 hrs)

(F) Frequently = 26%-50% (3-4 hrs)

(R) Repeatedly = 51%-75% (5-6 hrs)

Requirement	Frequency
Sit	C
Stand	R
Walk	R
Bend	O
Kneel/Squat	O
Climb Stairs	O
Crawling	O
Overhead Reach	O
Typing	C
Vehicle Operation	O
PPE/Special Clothing	O
Grasp	O
Push/Pull	O
Fine Manipulation	O
Lift up to 50 lbs	O
Carry up to 50 lbs	O
Pushing up to 50 lbs	O
Pulling up to 50 lbs	O
Exposure to Water	O
Exposure to Chemicals	O
Exposure to Weather	O
Exposure to Noise	O

CCBCU is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Veteran friendly.