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Insurance Product Support Analyst - Remote
Insurance Product Support Analyst - Remote
Full Job Description
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Product Support Analyst. Join us and support CSAA IG in achieving our goals.
Your Role: As an Insurance Product Support Analyst, you will own responsibility for a specific functional area of the product business (e.g., Product Specs, Forms Content, or DOI Complaints) and are accountable for achieving the associated goals.
Your work:
• Establishes basic strategy, project plans and processes consistent with business unit and company objectives and accepted standards.
• Builds relationships/collaborates with business partners within and across divisions (e.g., IT, Marketing, Departments of Insurance, etc.) and provides them with general direction and coordination for functional area.
• Acts as team lead, providing guidance and training to junior staff.
• Reviews insurance policy contracts, documents, specifications, requirements, letters, reports, records, filings and/or other documentation created by others for adherence to regulatory, quality, and other standards.
• Performs complex research, interpretation and analysis.
• Responsible for small to large projects.
• Coordinates communications and training.
• Recommends and implements process and procedure improvements.
• Assignments may vary.
Required Experience, Education and Skills
• Bachelor's degree in business or other relevant subject or equivalent combination of education and experience
• 5+ years of directly related experience.
• Expert knowledge of functional area and strong strategic planning.
• Proven research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and propose solutions to complex issues.
• Strong adaptability, multi-tasking, time management and project management skills.
• Proven oral and written communication skills, including composition, spelling and grammar.
• Ability to minimize, and not exacerbate, escalating situations.
• Ability to work in a team environment.
• Ability to coach and mentor co-workers and give feedback as required.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
What would make us excited about you?
• Advanced degree in related field and/or CPCU designation.
• Knowledge of insurance and ability to read and interpret complex laws and regulations CSAA IG product knowledge.
• Proficiency in Microsoft Office Suite and Sharepoint.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
00
Your Role: As an Insurance Product Support Analyst, you will own responsibility for a specific functional area of the product business (e.g., Product Specs, Forms Content, or DOI Complaints) and are accountable for achieving the associated goals.
Your work:
• Establishes basic strategy, project plans and processes consistent with business unit and company objectives and accepted standards.
• Builds relationships/collaborates with business partners within and across divisions (e.g., IT, Marketing, Departments of Insurance, etc.) and provides them with general direction and coordination for functional area.
• Acts as team lead, providing guidance and training to junior staff.
• Reviews insurance policy contracts, documents, specifications, requirements, letters, reports, records, filings and/or other documentation created by others for adherence to regulatory, quality, and other standards.
• Performs complex research, interpretation and analysis.
• Responsible for small to large projects.
• Coordinates communications and training.
• Recommends and implements process and procedure improvements.
• Assignments may vary.
Required Experience, Education and Skills
• Bachelor's degree in business or other relevant subject or equivalent combination of education and experience
• 5+ years of directly related experience.
• Expert knowledge of functional area and strong strategic planning.
• Proven research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and propose solutions to complex issues.
• Strong adaptability, multi-tasking, time management and project management skills.
• Proven oral and written communication skills, including composition, spelling and grammar.
• Ability to minimize, and not exacerbate, escalating situations.
• Ability to work in a team environment.
• Ability to coach and mentor co-workers and give feedback as required.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
What would make us excited about you?
• Advanced degree in related field and/or CPCU designation.
• Knowledge of insurance and ability to read and interpret complex laws and regulations CSAA IG product knowledge.
• Proficiency in Microsoft Office Suite and Sharepoint.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
00
Job Information
Job Category:
Insurance
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