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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Head of Enterprise Change Risk Management and Products & Services Risk Program will lead the development, execution, and oversight of the organization’s enterprise-wide risk management strategy for change initiatives, new products, and services, ensuring that associated risks are effectively identified, assessed, monitored, mitigated, and reported. This role will be responsible for developing and managing the enterprise risk policies for Enterprise Change Risk Management and Products, Services and Promotions, overseeing the risk programs, and building a strong 2nd line risk oversight team. The individual in this role will provide strategic leadership, with strong business and technical acumen to understand end to end processes and serve as a key advisor to senior management and business units, ensuring appropriate risk oversight, reporting, and effective challenge of the first line of defense. The role requires a strategic, analytical, and forward-thinking individual capable of driving risk frameworks while fostering a strong risk culture throughout the institution.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Enterprise Change Risk Management.
1. Develop, implement, and oversee a comprehensive risk management framework to assess and manage risks associated with organizational change initiatives, inclusive of policies, procedures, processes, systems, and internal controls that will help the Enterprise effectively manage change.
2. Oversee the risk governance of change initiatives, including strategic process enhancements, technology transformations, and organizational restructuring.
3. Partner with key stakeholders to ensure effective risk identification, mitigation strategies and timely reporting.
4. Lead the integration of change risk considerations into project and portfolio management processes.
5. Monitor and report on the performance of change initiatives, ensuring alignment with regulatory, organizational risk appetite and risk program execution requirements.
6. Measurement and reporting- Establish KPIs/ KRIs, inclusive of determining required thresholds aligned to overall Truist Risk Appetite, drive towards automated triggers and real-time monitoring.
7. Effective Challenge and Risk Oversight - Provide independent, objective challenge to the first line of defense, ensuring that change risks are adequately identified, understood, and managed. Collaborate with business units to review and challenge the implementation of controls, mitigation strategies, and risk acceptance decisions.
Products & Services Risk Program
1. Design, implement and oversee a robust risk management framework for new and existing products and services inclusive of policies, procedures, processes, systems, and internal controls that will help the Enterprise effectively manage product and services.
2. Collaborate with product and business line leaders to identify potential risks during the design, development, and rollout of products and services.
3. Ensure all product and service offerings comply with applicable regulations, policies, and enterprise risk program requirements. Inclusive of large bank regulatory expectations for a Products and Services Risk program.
4. Establish processes to monitor ongoing risk exposure and performance of products and services post-launch.
5. Provide risk insights and recommendations to senior leadership on emerging trends, challenges, and opportunities.
6. Measurement and reporting- Establish KPIs/ KRIs, inclusive of determining required thresholds aligned to overall Truist Risk Appetite, drive towards automated triggers and real-time monitoring.
7. Effective Challenge and Risk Oversight - Provide independent, objective challenge to the first line of defense, ensuring that products and services risks are adequately identified, understood, and managed. Collaborate with business units to review and challenge the implementation of controls, mitigation strategies, and risk acceptance decisions.
Leadership & Collaboration
1. Build and lead a high-performing team of risk professionals, fostering a culture of accountability, innovation, and collaboration.
2. Act as a trusted advisor to executive leadership, providing strategic insights on risk management practices.
3. Represent the organization in discussions with regulators, auditors, and other external stakeholders on matters related to change and product risk.
4. Partner with enterprise risk management, compliance, audit, and business unit teams to drive consistent risk practices and reporting.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Minimum ten to fifteen years of experience in risk management, with at least five to seven years in a leadership role overseeing operational risk in a large financial institution.
2. Strong knowledge of change risk management and products and services frameworks, regulatory requirements (e.g., FRB, OCC, Dodd-Frank), and industry best practices.
3. Proven track record in building, leading, and developing high-performing teams, including experience with stakeholder engagement and communication at the senior executive level.
4. Experience with risk reporting, KRIs, and the ability to provide effective challenge and oversight to the first line of defense.
5. Strong leadership, communication, and interpersonal skills with the ability to influence and engage senior stakeholders.
6. In-depth knowledge of risk management practices, frameworks, and tools.
7. Excellent analytical and problem-solving abilities, with the capacity to assess complex risk scenarios and provide strategic guidance.
8. Ability to navigate complex regulatory landscapes and ensure compliance with evolving regulations.
9. Experience with audit processes and techniques and regulatory relations experience
Preferred Qualifications:
1. Twenty+ years of experience in a role providing specialized risk-related advice to internal or external clients, including compliance, audit, legal, risk management or other similar fields.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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