Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: Team leader and working manager responsible for oversight of team performance and client satisfaction.   The Strategic Account Executive is ultimately responsible for client retention and growth, establishing strong client relationships, driving client strategy and escalating issues appropriately.  As importantly, the Strategic Account Executive acts as an advocate for their team members, focusing on individual performance, goal achievement and career advancement while leading the team as a collaborative and supportive unit.

Duties and Responsibilities include:

Client Satisfaction, Retention and Growth

• Serves as Account Executive on book of business; serves as escalation point and lead consultant, as needed, for other clients within the book of business
• Accountable for client retention with a focus on revenue growth through cross sell and upsell
• Develops relationships with clients partnering with producers and executive sponsors to ensure client satisfaction.
• Reviews book of business monthly outlining growth opportunities and at-risk clients, sharing finding with the Practice Leader.
• Works collaboratively with Growth Leaders on new business and cross sell opportunities, assists with prospecting activities.
• Utilizes NFP regional and national tools and resources for client services and deliverables
• Collaborates on strategies for clients, sharing new products and services with team members and peers.
• Mantains strong relationships with carriers and vendor; engages in negotiations as necessary to achieve results

Team Oversight

• Manages team of consultants by providing clearly defined roles and responsibilities
• Supervises team members for adherence to NFP policies, procedures and service scopes
• Mentors and coaches team members and provides opportunities for them to set goals, grow and develop in their careers
• Assigns and manages workloads for team members
• Subject matter expert and point of escalation for team members
• Maintains a culture of collaboration, trust and transparency
• Assists with talent recruitment, participates in interviews and hiring decisions

Communication

• Communicates regularly and effectively with team members and with senior leadership, sharing important updates and addressing problems in a timely manner
• Collaborates with shared services team on client deliverables, timelines and innovation
• Shares best practices across the market, the region and nationally, as appropriate.

Skills/Experience:

• Knowledge of employee benefits with a passion for the business and its evolution
• Strong communication and presentation skills
• Self starter that is able to manage to deadlines and outcomes
• Leader with ability to effectively manage a team and demonstrates emotional intelligence
• Internal and external relationship and sales skills
• Analytical skills
• Organizational Skills
• Intermediate excel and PowerPoint skills

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $62,000– $150,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.