Mphasis Corporation
Developer Analyst
New York, NY
Jul 15, 2025
Full Job Description
<

JOB DESCRIPTION

Job Title: Business Analyst

Location: Remote

Silverline Company Overview:
As part of Mphasis, Silverline tailors digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business. We've completed thousands of Salesforce engagements informed by real-world expertise gained across Media and Entertainment, Financial Services and Healthcare industries. From strategic planning and implementation to managed services, we guide clients through every phase of their journey, enabling continuous value with the Salesforce platform. We also offer CalendarAnything, a popular scheduling application on the AppExchange, as well as industry-proven accelerators.

Silverline Value Proposition:
Silverline employees are a diverse group of global professionals who are passionate about creating rewarding experiences for our teams, our clients, and the world we live in. Silverline's culture of collaboration, inclusion, and career growth plays a vital role in our success. Come be a part of our team and join the fun!

Position Overview:

Our Business Analyst (BA) is an individual contributor position and key contributor on a project team responsible guiding customers through the implementation of Salesforce solutions using Silverline's agile methodology.  The SBA will engage customer stakeholders to understand desired business outcomes and define success criteria. You will also articulate to customer stakeholders the value of recommended solutions and approach. This role is vital to our project and customer success.  

Primary Responsibilities:

  • Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
  • Synthesize requirements to create clear and comprehensive user stories and solution design documentation
  • Perform fit-gap analysis between Salesforce functionality and client requirements
  • Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
  • Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
  • Develop training curriculum and deliver training sessions to the solution's end users
  • Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations
  • Required Qualifications:

  • BA/BS degree in Business, Computer Science or Engineering - or equivalent work experience; MBA preferred
  • 3+ years experience administering or consulting with Salesforce
  • Experience with nCino, MuleSoft and other applications is preferred
  • Experience with business process definition, best practices, and reengineering
  • Experience writing user stories to capture Salesforce requirements
  • Experience with data migrations from third party systems to Salesforce
  • Experience designing or building Salesforce integrations with 3rd party applications
  • Understanding of the key levers for B2B, B2C, hybrid business models
  • Understanding of key concepts of user centered design and design thinking
  • Great teamwork and collaboration skills.
  • About Mphasis

    Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

    Skills

    PRIMARY COMPETENCY : CRM PRIMARY SKILL : Salesforce.com / Apex (SFDC). PRIMARY SKILL PERCENTAGE : 100

    Equal opportunity Employer:

    Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

    PDN-9f64a8b8-3a3a-44f8-8fd4-511973de1a70
    Job Information
    Job Category:
    Information Technology
    Spotlight Employer
    Related jobs
    Texas Roadhouse
    Server
    Texas Roadhouse
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you fo...
    Aug 14, 2025
    Stillwater, OK
    Texas Roadhouse
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you fo...
    Aug 14, 2025
    Fruitland, MD
    Texas Roadhouse
    Kitchen Manager
    Texas Roadhouse
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you fo...
    Aug 14, 2025
    Greenville, TX
    ©2025 Phi Beta Sigma Fraternity, Inc.
    Powered by TalentAlly.
    Apply for this job
    Developer Analyst
    Mphasis Corporation
    New York, NY
    Jul 15, 2025
    Your Information
    First Name *
    Last Name *
    Email Address *
    Zip Code *
    Password *
    Confirm Password *
    Create your Profile from your Resume
    By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
    Continue to Apply

    Mphasis Corporation would like you to finish the application on their website.

    Supercharge Your Resume with AI

    Boost your resume with AI-driven enhancements. The tool analyzes and refines your content, highlighting your strengths and tailoring it for maximum impact. Get personalized suggestions and apply improvements instantly to stand out in the job market.