Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant itemsinspired by bakeries in France to the DMV area. We haveexpanded to seven retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year.
Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do.This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.
About The Role
We are seeking a highly motivated and dynamic Director of Training to join our Retail Training department. In this role, you will play a pivotal role in developing and delivering innovative training programs to Store Managers and Assistant Managers to enhance their skills and ensure an exceptional customer service experience. As a Director of Training, you will be instrumental in promoting continuous improvement by designing impactful training content, overseeing career growth initiatives, auditing adherence to standards, and analyzing store performance data. This full-time, salaried position is ideal for someone passionate about developing talent, fostering leadership, and elevating operational excellence in a fast-paced, entrepreneurial environment.
What You'll Do
- Organize and facilitate training and coaching sessions for Store Managers and Assistant Managers.
- Design and update training content to ensure it is current, relevant, and impactful.
- Monitor the effectiveness of training programs and make necessary adjustments to improve outcomes.
- Focus on enhancing customer service and experience through training sessions, role-playing exercises, and competitions.
- Collaborate with General Managers to emphasize customer service and experience as a primary focus in in-store training.
- Conduct regular audits of customer experience, product quality, and food safety to ensure adherence to standards.
- Identify areas for improvement and work with store teams to implement corrective actions.
- Collect and analyze store performance data, including metrics related to customer experience, product quality, food safety, training effectiveness, and financial performance (revenue, prime cost, and third-party performance).
- Prepare and present performance reports to the District Manager and Store Managers.
- Develop and track key performance indicators (KPIs) to measure success and drive continuous improvement.
- Oversee and manage the process and participant progress of Fresh Baguette's career growth path strategy - Certification Cards and Level distinctions.
- Ensure compliance and successful completion of level requirements for participants in the career growth path strategy.
- Bring creative ideas and strategies to develop and refine the training department as the company grows.
Benefits:
- Competitive salary: $85,000
- Health insurance
- 401(k) plan and 401K Match
- Discounts on products
- Monthly Wellness Reimbursement
- Meal benefits
- Anniversary giftcard
- Generous paid vacation
Qualifications
- 3-5 years of experience managing a team in a customer service focused environment is required
- 3-5 years of experience with performance management or training in a fast paced and rapidly growing retail or food service environment is required
- 3-5 years of experience training in food and beverage industry
- Experience in multi-unit training for large brands is a plus
- Experience with POS systems and Learning Management Systems are a plus
- Passion for noticing, developing, and supporting talent and potential leaders.
- Positive attitude and welcoming demeanor.
- Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.
- High emotional intelligence and excellent communication and leadership skills to train, engage, and motivate teams.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Willingness to be hands-on and work in the field, collaborating with managers and the district manager.
- Entrepreneurial mindset, creativity, and experience to bring new ideas and effective strategies to the training department.
- Knowledge of food safety standards and regulations.
- High flexibility and adaptability to changing operational demands and a highly entrepreneurial environment.
Additional Requirements
- Willingness to travel between locations as needed. Reimbursement for travel expenses provided
- Must be adaptable to changing schedules and able to work irregular hours, including early mornings and during holidays
- Must be able to lift up to 50lbs and stand for 8 hours
Location: 20% Offices based in Rockville and Germantown, MD, but 80% will be traveling between retail locations throughout Washington, D.C., Maryland, and Virginia.
Job Types: Full-time, Salaried
Pay: Starting at $85,000 a year
Benefits:
- Free Lunch
- 401(k)
- 401(k) matching
- Employee discount
- Health Insurance
- Dental Insurance
- Paid Time Off
- Anniversary Gift Card
Restaurant type:
- Bakery
- Café
- Coffee shop
Weekly day range:
- Monday to Friday
- Weekends
Work Location:
- 20% in the office
- 80% in the field at our bakeries
Learn more about us at Freshbaguette.net
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