Job Title: Desktop Support Technician - Hybrid Schedule
Location: North Richland Hill, TX
Wage Range: $24-28 depending on years of experience and qualifications
Job Number: 24-02027

Job Description: Our client, a global bank, has an immediate opening for a Desktop Support Technician to work from their North Richland Hill, TX office. The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.

Must-Have Requirements:
- 1-3 years of experience
- Minimum of two years' experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position
- Proficiency in programs such as Service Now, Active Directory, and Microsoft 365
- Associate degree or bachelor's degree or higher in an IT-related field such as computer science, technical support, and information technology
- Knowledge of computer software, operating systems, hardware, and networking
- Excellent verbal and written communication skills
- Good problem-solving and critical thinking skills
- Able to work in a team as well as independently
- Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)
- Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices
- Troubleshoot Wi-Fi and VPN connection issues
- Time management and organizational skills
- Attention to detail
- Experienced in providing professional and courteous customer service

Plusses:
- A+ certification for computer technology

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.