Customer Experience Coordinator

Position Overview
Our client is looking for a Customer Experience Coordinator  to provide supplementary support through analysis of multiple platforms.

Primary Responsibilities

• Support the business unit and technical partners
• Become the business team lead on multiple platform comparison documentation 
• Understand the platform features, functionality and general object model 
•  Organize and assess the differences and similarities between multiple platforms
• Function as a counterpart to the product manager for platform comparison
• Communicate with product manager in pursuit of deliverables and milestones 
• Coordinate resources and participate in weekly alignment sessions with product manager
• Facilitate delivery and review of materials by organizing information, scheduling meetings 
  and following up with product manager
• Share updates on project status by working with product manager, technology organization 
  and CEP business leads to make sure that information is exchanged expeditiously, and we 
  are achieving the required weekly tasks to meet our major milestones
• Update the feature comparison matrix with OCC and any refreshed info
• Create the attributes (fields) to compare in a similar matrix
• Verify the calculations across the platforms noting if they are the same or different and if 
  this is a result of calculation error or unique/different formula

• Provide list of attributes in primary platform that require disclaimers or corrections

  Experience and Skills:

• Excellent communication and presentation skills and the capacity to exhibit those via 
  Microsoft Teams
• Successful candidates will have a grasp of customer behavior
• Prior experience in the utilities industry a plus

  Qualifications

  • Bachelor's degree in Marketing, Communications, or a related field.
  • 1-3 years of experience in marketing or a related role.
  • Strong presentation skills with the ability to convey ideas clearly and effectively.
  • Experience working in team environments to achieve project goals.
  • Familiarity with project management principles and tools.

  This is a one month opportunity, Hybrid (four days in office) in Birmingham, Alabama

  In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

  Benefits

  Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
  
  Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
  
  Email your resume in Word to:
  
  yanique.rhule@jobalert.creativecircle.com
  **Please do NOT change the email subject line in any way. You must keep the JobID: : YR1-1848791 -- in the email subject line for your application to be considered.***
  
  Yanique Rhule - Recruiter
  
  For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
  
  
  
  This job was first posted by Creative Circle on 04/14/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
  
  Creative Circle is an Equal Opportunity Employer
  
  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
  
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