This position will provide general customer support in resolving issues, training, and ensures a positive customer experience. This role will escalate customer feedback to improve processes and the way we do business with our customers.
You will be working with customers in the Midwest.
Virtual applicants will be considered. Candidates local to Minneapolis / St. Paul area will work a Hybrid schedule (Tues/Wed in the office).
Office Hours will be 8:00 - 5:00 central time.
Duty or Area of Responsibility:
Customer Support (65%)
- Provide frontline support for customers by answering phone calls and emails in timely manner, providing information on products, services, procedures, and order fulfillment information.
- Ensure accuracy of seed orders, modify as needed, and work with customers or sales reps to set seed deliveries to meet fulfillment goals.
- Conduct on the spot training for WinField United tools and applications.
- Build and maintain relationships with sales staff and assigned customers to best serve their needs.
- Assist customers with entering orders using our online tools, or when applicable, enter orders directly in the WinField United ERP system when online is not an option
- Review customer disputes and process customer invoice corrections as approved by the business.
- Setup LTL for customer seed stock transfers when requested
- Responsible for investigating, analyzing, troubleshooting, and resolving customer concerns.
- Support data accuracy for Grower Maintenance, Seller Maintenance and JDE customer records
- Maintain dealer agreements, repack agreements and RUP licenses in the ERP system
Collaboration (20%)
- Work cross-functionally with internal departments to improve the customer experience
- Execute processes provided by leadership and business partners
- Escalate repetitive customer facing concerns and provide feedback on any gaps.
ProcessManagement (15%)
- Implement process improvements that will enhance customer productivity and effectiveness.
- Assist in documenting updates or changes.
Required Experience/Knowledge(to be able to perform this job):
- 2 years experience in accounting, customer service, or operations
Preferred Experience/Knowledge:
- Bachelors Degree
- Working knowledge of process, data and system best practices
- Must be able to work with and communicate across all levels of the organization
- Strong decision making, problem solving and communication skills
Salary Range: $57,920 - $86,880
In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.
About Land O'Lakes, Inc.
Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.
Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).
Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.
Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
