Under the direction of the Manager, Operations Systems Services, the Business Analyst will optimize business processes to ensure effective delivery of services to airport tenants and stakeholders. The Business Analyst will deliver efficient tools and workflows for use by operational teams and focus on continuous improvement of core services. The position serves as a key conduit for communication between business teams and IT teams. 

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation's largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC's airports connect the region to the world and showcase Minnesota's extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

• Participate in designing and executing business process improvements by mapping existing business workflows, coordinating with business units to identify opportunities for process improvements, and tailoring platform configurations to reflect optimized workflows, data sharing opportunities, and communications channels. 
• Document business requirements by interviewing clients, analyzing work processes establishing solution objectives and evaluating information systems functionality to identify gaps, and measures the solution impact to business operations.
• Gather and analyze data to fully understand process issues and recommend potential process improvement
• Test business processes and recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with department representatives and IT personnel on planning and prioritization of projects
• Identify automation opportunities
• Develop business cases for technology in close coordination with operation team leaders. 
• Participate in the preparations of project estimates by completing project plans, cost benefit analysis, and timelines.
• Apply project management methods, tools, and processes as standard practice.
• Collaborates with the IT Department to develop and maintain product roadmaps and lifecycle schedules for division software inventory.
• Represent the division, where assigned, for business interests on enterprise-wide technology initiatives and enterprise-wide teams addressing technology and facility related business process improvements.
• Identify and develop measurement tools and key performance indicators, supply key data for supporting Business Intelligence (BI) reporting to depict operational status against these key performance indicators.
• Perform other duties as apparent or assigned

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Ensures Accountability - Consistently achieving results, even under tough circumstances.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Courage -Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust -Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Being Resilient -Rebounding from setbacks and adversity when facing difficult situations

• Bachelor's degree in project management, Business Analysis, Computer Science, Airport Management, Business Administration or at least seven years of experience in business analysis 
• Three years of experience in business analysis to include gathering requirements, writing system specifications, assisting with project plans, and executing and monitoring tasks and reports
• Experience with documenting and optimizing business process workflows. 
• Excellent interpersonal skills, technically curious and self-motivated.
• Intermediate skill level and experience with O365 products.
• Valid driver's license
• Analytical, critical thinking and problem-solving abilities
• Strong presentation and negotiation skills
• Strong management and organizational skills
• Adaptable and capable of working in changing environments
• Works on assignments with little to no technical direction
• Demonstrates independence in researching solutions
• Outstanding attention to detail with superior time and process management skills

• Experience in airport operations, specifically related to Part 139 operational requirements/workflows.

• Experience with dashboards and reporting, including the use of business intelligence software

• Experience writing technical documentation.
• Excellent customer service skills with strong troubleshooting, research, and analysis skills.
• Ability to understand and communicate technical information to the end users in an easily understood manner.
• Experience with Software Development Life Cycle (SDLC)
• BABOK/CBAP Certification

• Experience with Microsoft SQL database and Crystal Reports
• Reliable vehicle to commute between job sites.