Job Description
The successful candidate will interview and communicate in a manner to accurately assess the customer's needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer's circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
ESSENTIAL TASKS The tasks listed below are those that represent the majority of the time spent working in this class.Management may assign additional tasks related to the type of work of the class as necessary.
- Serves as a lead worker and supports the supervisor by conducting program training for staff and reviewing case files for accuracy and completeness.
- Monitors casework for accuracy and compliance; assists staff in evaluating complex or difficult eligibility cases.
- Screens incoming cases from intake and other units to ensure accuracy and completeness.
- Carries a caseload of clients receiving public assistance that involve complex issues
- Interviews applicants and clients to determine eligibility by securing and verifying social, financial, and medical information.
- Analyzes and documents case data to determine the most beneficial assistance plan; grants or denies benefits and notifies clients of determinations.
- Supervises staff by providing training, assigning and evaluating work, mentoring, counseling, and offering policy guidance.
- Investigates suspected fraud referrals received from staff, community sources, and computer data matches.
- Collects and analyzes evidence to support fraud investigations, conducts interviews with suspects and witnesses, and establishes intent.
- Testifies in court as needed; calculates fraud claims and initiates collections.
- Performs general administrative tasks such as correspondence, data entry, filing, faxing, phone calls, and photocopying.
- Compiles and maintains data for routine and special reports documenting program activities.
- Participates in staff meetings to share information and attends supervisory training to enhance professional skills.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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