Job Summary
As an Analyst 1, you will be part of the multi-dwelling units (MDU) Finance and Operations team supporting the Communities Sales channel. This team manages the full customer lifecycle of our gated-communities customer base. The Analyst 1 will be a critical member of the Billing group who owns all Billing Functions inclusive of Billing Management, Rate Increase Execution, Customer Billing Inquiries, Financial Analysis and Reporting, Process Improvement and Collaboration across cross-functional teams. Key responsibilities are as follows:Job Description
Core Responsibilities
- Oversee the billing process for MDU accounts, ensuring accuracy and timeliness of invoicing; analyze billing data to identify discrepancies, trends, and areas for improvement.
- Support the implementation of rate increases by preparing financial analyses and forecasts; Coordinate with internal teams to ensure seamless execution of rate changes.
- Conduct detailed financial analysis to support billing strategies and rate adjustments as well as preparing regular reports on billing performance, rate changes, and customer inquiries for management review.
- Identify opportunities for enhancing billing processes and systems to improve accuracy and efficiency.
- Collaborates with cross-functional departments to develop, evaluate and recommend technical and systematic procedures that make process-flow more efficient for the organization as a whole.
- Communicates and resolves workflow issues with the assistance of management. Assists in the workload and/or implementation of changes, if and where needed.
- Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Time Management; Analytical Thinking; Excel Functions; Self Motivation; Team Collaboration
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
