The Veteran Experienced Talent (VET) Program is a 6-week direct hire program dedicated to hiring military talent. Veterans are hired as full-time employees and will receive support and coaching aimed at supporting transition into Wells Fargo. The program includes a two-day Military Orientation led by the Military Talent Strategic Sourcing (MTSS) Team or Learning and Development Facilitators. Weekly professional development sessions are held to ease transition, network, and build camaraderie within the cohort. In addition, VET Program Alumni are available to mentor and support hires.

If you are a problem-solver who enjoys working in a fast-paced environment, working hard to achieve a goal, learning new things, and improving yourself, the VET Program is a great fit for you. Successful candidates are team-players who work well in a collaborative environment and have strong situational analysis skills. All ranks are encouraged to apply however this program is NOT DOD SkillBridge eligible since it’s a Wells Fargo paid program.

We believe each of our employees offer something extraordinary and we consider military experience a tremendous asset to our work environment. That’s why we’re committed to hiring military veterans, veterans with disabilities, military families, and active military Reserve and National Guard personnel.

#VETProgram

Program Expectations:

• Service in any branch of the United States military
• Must be able to start on the anticipated start date
• Must be off active duty no later than the anticipated start date
  Exceptions: terminal leave and/or traditional Guard or Reserve status. These are eligible

About this role:

Wells Fargo is seeking a Customer Service Associate.

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Service in any branch of the United States military
• 1+ years of financial customer service experience.
• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Ability to interact effectively with internal and external partners and clients/customers.
• Basic Microsoft Office skills.
• Financial product & service knowledge.
• Knowledge of investment terminology.
• Contact center experience.

​ Job Expectations:

• Hybrid schedule: 3 days in-office, 2 days remote
• Shift range: Between 8:00 AM and 7:00 PM, based on your availability

Office Locations:

• 2801 Market St, F & L Building, Saint Louis, MO
• 1525 W WT Harris Blvd, Charlotte, NC

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.